The player from Luxembourg faced unresolved issues with Mystake.com, which operated without an active license and violated responsible gambling policies. Despite repeated contact attempts, he did not receive responses or the return of 55,795 Euros in deposits. The casino accepted a 1000 euro deposit but did not process the winnings. The complaint was rejected due to the player’s lack of response to the Complaints Team’s inquiries, which prevented further investigation into the issue.
Games at Stake
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Player’s account has been blocked and audited.
The player from Italy had tried to verify his account, but encountered issues with constant loading of his data fields for document and residence address. He had also mistakenly entered incorrect address information during registration. However, the issue had been successfully resolved as the casino verified his account and automatically updated his address. The player from Italy faced repeated rejections while attempting to withdraw 1000 euros, despite providing a copy of their digital credit card and a certificate of ownership. The casino accepted the checks submitted by the player, and the withdrawal was processed.
Withdrawal Processing Times
We also recommended that he refrain from depositing more funds until the issue was resolved. However, the player did not respond to our queries and messages, hence we could not proceed with the investigation. The player from Azerbaijan had won money and requested a withdrawal. He submitted the necessary documents for verification, but after waiting over two days, he had not received a response. He suspected his account was being intentionally left unverified. After discussing the issue with the Complaints Team, the player provided additional evidence and the case was forwarded to the casino.
Email can sometimes be nearly as quick, though there is no guarantee there. From our experience, however, it is far faster than the traditional 24-hour promise and often feels near-real-time as well. Alternately, if you’re a fan of social media platforms, Stake can be found on Twitter, Instagram, Telegram, and Facebook with relatively active accounts. So you can also reach out to the Stake team there as well, though again, we’d recommend chat. There are a number of channels by which you can reach Stake support. If you’re on a computer, logged into Stake, look to the bottom right corner of your screen and click on the little headset icon to launch a live chat session.
- Customers can only use Gold Coins to play Stake.us slots and other casino games.
- The player from Spain was accused by the casino for providing false identity documents.
- Generally speaking, Stake Casino is a No KYC online casino, where the website does not ask players for a normal verification of identity when the time comes to register an account.
- The player struggles to verify as the casino is requesting the verification of an unused card.